VentiDue Bags and More wants to guarantee maximum customer satisfaction.

Pursuant to Article 64 of the Consumer Code, the customer has the right to withdraw from the contract, without specifying the reason, returning the products purchased on the Site within 14 days starting from the date of receipt of the products.

The customer can decide whether to replace the purchased product or be reimbursed.

To make the change or return it is necessary to complete the wizard in the "My Orders" section of the personal account at

Clicking on the button returns made to follow the instructions until the complete registration of the return.

Print the return form, circle the option that interests you (refund or replacement) and enter it inside the package. Send your return to:

Ventidue Bags and More Fiocchi and Balocchi by G. Tiralongo

Via Savoia 45 96100 Syracuse (SR) IT

In case of exercise of the right of withdrawal, Fiocchi and Balocchi of G. Tiralongo will replace or refund the full price of the products provided they are returned by the customer not worn, unused and undamaged, not washed or altered, accompanied by invoice original and with institutional packaging will accept returns or product changes if they are delivered with a label or sticker or seal intact and attached to the product.

Fiocchi e Balocchi di G. Tiralongo reserves the right to refuse the return of products that do not comply with these requirements.

Refunds will be made using the same method of payment used for the purchase. The price of Products purchased online can not be reimbursed by shops.

The costs for the return of the products are charged to the customer, any expense made by the customer for the return will not be refundable. The shipment of the new product will be charged to Fiocchi and Balocchi by G. Tiralongo.

Fiocchi e Balocchi di G. Tiralongo undertakes to reimburse customers no later than 14 days from the date of receipt of the goods. A notification email will be sent once the refund has been made.

It is recommended to send the products to be returned using a courier and taking care to receive a shipping number to allow tracking the shipment. Fiocchi e Balocchi di G. Tiralongo will not be responsible for the refund or compensation for products shipped by the customer but which have not arrived at their destination due to loss, theft, damage not due to Fiocchi and Balocchi by G. Tiralongo.

If the customer wishes to modify or cancel the order already sent, he must promptly send an email to

Fiocchi and Balocchi by G. Tiralongo will do everything in order to satisfy the customer's request. However, once the product has been shipped, the order can not be canceled or modified. However, the products shipped will be returned and in this case the above described rules will be applied.